![]() ![]() ![]() Making sure all pertinent info is in work order correctly (objects/branch codes, etc). Working with techs to identify damages on GM and SPC accounts, opening separate avoidable damage work orders.īasic quoting for service repairs when needed. Opening work orders for the techs, identifying the bill-to, and communicating that to techs. Lining up repair jobs, scheduling and setting up PM's starting with the oldest due date. Help the Service Manager with marketing issues as directed. ![]() Maintain maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files, and renewals. Maintain the dispatch sheet and schedule.įollow up on all pending and recommended work with customers. Utilize and maintain computerized logs for PM fleet maintenance, CSS sales and history, and other service-related reports.Ĭreate a dispatch record for all service calls. Review work orders for additional notes leading to more service opportunities. Review the problem and location and determine the best technician for the job.Ĭoordinate planned maintenance with service calls to reduce travel and maximize billing. Assign mechanics and work order numbers to every service call. Receive service calls and gather all necessary information to help solve the customer's problem. Manage and control mechanics' time, work order flow, and invoicing. Major functions include taking service calls, dispatching road mechanics, and organizing, planning, and coordinating planned maintenance on customer trucks, lease trucks, rental trucks, and other fleet trucks. Assist the service manager in operating the service department in a professional and profitable manner. ![]()
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